Sleepy's Support Ticket - Hamden, Connecticut

Underhanded Invoice Practice

Created By: John135's Picture John135 Last Reply: John135's Picture John135
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0

I am a victim of Sleepy's questionable invoicing practice. When I needed to return my recently purchased bed set, I found out that the salesman who was responsible for the original purchase had charged me on the invoice (but not verbally) for the sheets, bed frame and bed protector ($255) which I was told were free, and instead reduced the price of the bed-set by this amount. The consequence of this is that I am now only being given a refund on the invoiced price of the bed set, thereby effectively losing $255. When I argued this point in the store, the salesman admitted that he would not have sold me the bed-set alone for the lower amount, so the real value of the bed-set includes $255. So, this means that I do not get equal value back when the bed-set is exchanged. I called 1-800-sleepy's, and the agent I spoke with as much as agreed that this was not fair, but said he could do nothing to help me, not even waive the comfort exchange fee.


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