Sleepy's Support Ticket - Saddle River, New Jersey

Poor Quality Mattress/Service - SLEEPY'S BRAND - WALDORF

Created By: Contessa's Picture Contessa Last Reply: Contessa's Picture Contessa
Priority Level: [High] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0

I purchased a Queen-Waldorf mattress from Sleepy's in Saddle River, NJ on 5/12/2008 (approx 16 mos ago-Inv#05128SRLIAM) and after 9 mos, I began to feel the mattress was developing a huge deep indentation in the center. After contacting them and having their 'inspection', I find out that they will only replace the box spring because the flaw it is only 1 3/8 inch deep instead of the needed 1.5 inches. As a result of my inspection, only the box spring (for which they want to charge me $89.99 delivery PLUS $14.99 to remove the old box spring that is defective). Even though the mattress is clearly sunken right in the center, they are suggesting I wait another 60-90 days to get a re-inspection to see if I meet their 1.5 inch deep indentation to have both mattress/box spring replaced (who knows at what cost). I only weigh 125 lbs and sleep alone. HELP! PLEASE!


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