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Sleepy's Complaint - Sleepy's satisfaction assurance plus and trail/return period. - Mattresses
Sleepy's Complaint

Sleepy's Complaint

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Sleepy's satisfaction assurance plus and trail/return period. - Mattresses


I urge all to stay away from sleepys and its consumer unfriendly practices. I started looking for a mattress about a year ago. I told the associate in Bowie that I had back surgery and wan anticipating having another very soon was looking for a specific mattress. She informed me that she was the professional and I should listen to her, which I did to my disadvantage. Because of this I was allowed to exchange this mattress for a better selection. I was told that I could purchase the satisfaction assurance plus which allows to to return the mattress within one year. Because of my back issues which necessitated many exchanges it became necessary that I purchase the assurance plus each time I exchanged my mattress due to my back issues, which I did without exception. I had a lumbar fusion on August 5th and it was soon discovered that the Phenom memory foam,or, or any memory foam) mattress would work for me. I purchased this mattress in July 2014 after I was instructed by consumer service that I had to purchase another producer because to two previous King sleeping beauty mattress would not come up my stairs without being bent by the delivery men. Bending the mattress damaged the coils and caused the mattress to sag. This happened twice and had to finally was told to go to the showroom and select an other product and the money I paid for the satisfaction assurance plus would transfer to the new product. I was directed to the Phenom and decided to give it a try, since I had the satisfaction assurance plus. The associated advised me to call to make certain that it was transferred. I did call and was assured that it was transferred to the Phenom mattress. On Monday, August 23, 2014, after having the surgery on August 5, 2014 and armed with my satisfaction assurance plus, I go to the Lanham location to make another selection. I was shocked and appalled to be told by a Miss Sharon in customer service that I would not be allowed any more exchanges and I could no longer purchase the satisfaction assurance. I have scrutinized the satisfaction assurance plus and cannot locate any language that would suggest that Sleepy's could stopped a consumer from purchasing this product and exercising the rights contained therein. How can sleepy's just stop a consumer from purchasing a product because of the number of exchanges. Could I have this issue explained to me. Secondly, the trial period sleepy's has appears to be a mechanism to extort more money out of the consumer because if and when you return the mattress during the trial period, you have to purchase something of equal or greater value. It is impossible to get a refund and equally impossible to select anything of equal value. As a result, each time you exchange, you end up spending more and more money to sleepy's advantage. Somewhere during this process, an associate working and the Laham store (not Renee) tole me that Sleepy's does and would issue a refund of your money; however, I found this to be untrue


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