Sleepy's Complaint

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jGaurantee comes from a 3rd party scammer - mattress

In December of 2012 my husband and I purchased a King size mattress and box spring which came to over $3000. The salesperson sold me when he said, "This mattress will last you years. If it sags, etc within 10 years you can get a replacement." I have a bad back so this was a welcome guarantee. Buyer beware We purchased the mattress and it went ok until about yr 2 when I began to notice sagging. Because I have a bad back I am very sensitive to this. I tried to remedy this with an expensive memory foam mattress pad but this did not work. I finally went back to the store awhile ago and the young salesperson 'brushed me off' with a "Oh yea, you just go on the internet and request a kit too measure the sag." So I purchased the $15 (!!) string and small weights and proceeded to take a bunch of pictures as instructed. However the shocker came when I looked up MattressMarshall on the internet to download the pictures, the third entry was MattressMarshall Scams! I was appalled. We had been screwed. We now had a perfectly clean, mattress which we ended up giving away as no one buys second party mattresses. We went elsewhere to buy another, where the salesperson does not work on commission and stands behind a claim. We are done with Sleepys. I am surprised that such a large chain should provide such shabby customer service and refer to a third party scammer.

Diane Tinkham

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Review Rating: 1 out of 5
Company: Sleepy's
Product: mattress
Date Added: 9 years ago

ME 04092

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Sleepy's Complaint